Terms of Use & Booking Conditions
Terms & Conditions
These Terms & Conditions apply when you use the MBC Hires Ltd website, request a quote, make an enquiry or book hire services with us. Please read them carefully before placing a booking.
1. Who We Are
MBC Hires Ltd provides marquee hire, furniture hire, DJ hire, speaker hire and event hire services in Essex and surrounding areas.
Business name: MBC Hires Ltd
Address: Unit 7 North Hill, Horndon-on-the-Hill, Stanford-le-Hope, SS17 8QA
Phone: 07362 258443
Email: sales@mbchires.co.uk
Website: https://www.mbchires.co.uk/
2. Quotes and Availability
All quotes are subject to availability and are based on the information provided by the customer at the time of enquiry.
Prices may vary depending on event date, location, access, hire duration, guest numbers, equipment requirements, delivery, setup and collection needs.
A quote does not confirm a booking until it has been accepted and any required deposit or payment has been received.
3. Bookings
A booking is only confirmed once MBC Hires Ltd has accepted the booking and any required deposit or payment has been received.
The customer is responsible for checking that all booking details are correct, including event date, location, hire items, timings and access requirements.
4. Payments
Payment terms will be confirmed at the time of booking.
Any deposit, balance payment or payment deadline must be met as agreed. Failure to make payment on time may result in cancellation of the booking.
MBC Hires Ltd reserves the right to withhold delivery, setup or services where payment has not been received in line with the agreed terms.
5. Customer Responsibilities
The customer must provide accurate information about the event, including:
- event date and location
- postcode and access details
- event type
- guest numbers
- site conditions
- ground surface
- available space
- delivery and collection restrictions
- power availability where required
The customer is responsible for ensuring that the site is suitable, accessible and safe for delivery, setup and collection.
6. Site Access and Ground Conditions
The customer must ensure there is suitable access to the event location for delivery, setup and collection.
For marquee hire, the customer must provide accurate information about ground conditions, slopes, uneven surfaces, underground services, restricted access and any potential obstacles.
MBC Hires Ltd reserves the right to refuse or amend setup where the site is unsafe, unsuitable or materially different from the information provided.
7. Delivery, Setup and Collection
Delivery, setup and collection arrangements will be agreed before the event.
The customer must ensure that the site is ready and accessible at the agreed time. Delays caused by restricted access, site issues or incorrect information may result in additional charges.
Hire items must be available for collection at the agreed time and in the same location unless otherwise agreed.
8. Hire Items and Equipment
All hire items remain the property of MBC Hires Ltd at all times.
The customer is responsible for the care of hired items during the hire period. Hire items must not be moved, altered, damaged, misused or removed from the agreed location without permission.
The customer may be charged for loss, damage, excessive cleaning, misuse or missing items.
9. Marquee Hire
Marquee hire is subject to suitable space, access, ground conditions and weather considerations.
The customer must inform MBC Hires Ltd of any underground services, including cables, pipes, drains, irrigation systems or other hidden hazards before setup.
MBC Hires Ltd is not responsible for damage caused by undisclosed underground services or unsuitable ground conditions.
10. Furniture Hire
Furniture hire items, including tables, chairs and related equipment, must be used responsibly and returned in good condition.
Customers may be charged for damaged, missing or excessively dirty furniture.
11. DJ Hire, Speaker Hire and Audio Equipment
Where DJ hire, speaker hire or audio equipment is provided, the customer must ensure suitable access, space and power supply where required.
The customer is responsible for ensuring that any venue rules, noise restrictions, licensing requirements or time limits are communicated before the event.
MBC Hires Ltd is not responsible for restrictions imposed by venues, local authorities or third parties where these have not been communicated in advance.
12. Cancellations and Changes
If you need to cancel or change a booking, you must contact MBC Hires Ltd as soon as possible.
Cancellation terms, deposit refunds and any charges will depend on the timing of the cancellation, the nature of the booking and any costs already incurred.
MBC Hires Ltd will try to accommodate reasonable changes where possible, but changes are subject to availability and may affect the final price.
13. Weather and Safety
Outdoor events and marquee hire may be affected by weather conditions.
MBC Hires Ltd reserves the right to delay, amend or refuse setup where weather conditions, ground conditions or site safety create an unacceptable risk.
The customer must not modify, move or interfere with marquees, fixings, weights, guy ropes, lighting, heaters, speakers or other equipment once installed.
14. Damage, Loss and Cleaning
The customer is responsible for any damage, loss or excessive cleaning required during the hire period.
Additional charges may apply for damaged, missing, broken, stained or excessively dirty items.
15. Liability
MBC Hires Ltd will take reasonable care when providing hire services. However, we are not responsible for losses caused by inaccurate information, unsuitable sites, restricted access, customer misuse, venue restrictions, third-party actions, adverse weather or circumstances outside our control.
Nothing in these Terms & Conditions limits liability where it would be unlawful to do so.
16. Force Majeure
MBC Hires Ltd will not be liable for delay or failure to provide services caused by events outside our reasonable control, including severe weather, accidents, illness, road closures, vehicle issues, supplier failure, power failure, emergency restrictions or other unforeseen circumstances.
17. Website Use
The content on this website is provided for general information only. We aim to keep information accurate and up to date, but prices, availability, services and details may change.
Images on the website may be used as examples and may not always show the exact setup, size, item or equipment supplied.
18. Privacy
We collect and process personal information in line with our Privacy Policy. Please read our Privacy Policy for details about how we collect, use and protect your information.
19. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
20. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
Email: sales@mbchires.co.uk
Phone: 07362 258443