Privacy Policy

Last updated: [Insert date]

MBC Hires Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect personal data when you use our website, contact us, submit an enquiry or request a quote.

1. Who We Are

MBC Hires Ltd provides marquee hire, furniture hire, DJ hire, speaker hire and event hire services in Essex and surrounding areas.

Business name: MBC Hires Ltd
Address: Unit 7 North Hill, Horndon-on-the-Hill, Stanford-le-Hope, SS17 8QA
Phone: 07362 258443
Email: sales@mbchires.co.uk
Website: https://www.mbchires.co.uk/

For the purpose of data protection law, MBC Hires Ltd is the data controller for the personal information we collect through this website.

2. Information We Collect

We may collect personal information when you:

• submit an enquiry form
• request a quote
• contact us by phone, email or social media
• book a hire service
• use or browse our website

The information we collect may include:

• full name
• email address
• phone number
• event date
• event location or postcode
• hire requirements
• message details
• any other information you choose to provide

We may also collect technical information when you use our website, such as:

• IP address
• browser type
• device type
• pages visited
• referral source
• website usage data
• cookie information

3. How We Use Your Information

We use your personal information to:

• respond to enquiries
• prepare and send quotes
• check availability
• discuss event requirements
• manage bookings
• arrange delivery, setup and collection
• provide customer service
• keep records of enquiries and bookings
• improve our website and services
• monitor website performance
• comply with legal or accounting obligations

4. Lawful Basis for Using Your Data

We process personal information under the following lawful bases:

• Contract or pre-contract steps: when you request a quote, make an enquiry or book a service.
• Legitimate interests: to respond to enquiries, manage our services, improve the website and keep business records.
• Legal obligation: where we need to keep records for tax, accounting or legal reasons.
• Consent: where required, such as for certain cookies or marketing communications.

5. Contact Forms and Enquiries

When you complete a form on our website, we collect the information you provide so that we can respond to your enquiry and prepare a suitable quote.

This may include your name, email address, phone number, event date, location and message details.

We do not use enquiry form information to send unrelated marketing unless you have clearly agreed to receive it.

6. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties where needed to operate our business or provide our services, such as:

• website hosting providers
• email service providers
• analytics providers
• payment or accounting providers
• delivery or event support partners, where required
• legal, insurance or professional advisers

We only share information where necessary and expect third parties to handle your data securely.

7. Cookies and Analytics

Our website may use cookies and similar technologies to:

• make the website work correctly
• remember user preferences
• understand how visitors use the website
• improve website performance
• measure enquiries and website activity

Some cookies are essential for the website to function. Non-essential cookies, such as analytics or marketing cookies, should only be used where consent is required and has been provided.

You can control cookies through your browser settings and, where available, through the website cookie banner.

8. How Long We Keep Your Information

We only keep personal information for as long as necessary.

Enquiry and booking information may be kept for a reasonable period so we can manage customer service, repeat enquiries, accounting records, legal obligations and business administration.

If you ask us to delete your personal information, we will do so where we are legally able to.

9. How We Protect Your Information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.

However, no website or email system can be guaranteed to be completely secure, so please avoid sending sensitive information through website forms unless necessary.

10. Your Data Protection Rights

Under UK data protection law, you may have the right to:

• access the personal data we hold about you
• ask us to correct inaccurate information
• ask us to delete your personal data
• object to certain processing
• ask us to restrict processing
• request a copy of your data
• withdraw consent where processing is based on consent

To exercise your rights, contact us using the details above.

11. Marketing

We will only send marketing emails where we have a lawful basis to do so. You can opt out of marketing communications at any time by contacting us.

12. Third-Party Links

Our website may include links to third-party websites, such as social media platforms or external resources. We are not responsible for the privacy practices or content of those websites.

13. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.